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Middle Tennessee Guide
USCIS in Nashville: The Biometrics Center and the Field Office
If you live in Middle or East Tennessee and have a case with U.S. Citizenship and Immigration Services (USCIS), you may be sent to two different USCIS locations in Nashville: an Application Support Center (ASC) for biometrics, meaning your fingerprints, photograph, and signature, and the Nashville field office for an interview. They are separate facilities with separate purposes, and people mix them up.
This page collects what USCIS itself publishes about those locations, with a link to each source. It is general information, not legal advice. The appointment notice USCIS sends you (Form I-797C) controls. USCIS can change an office's location, hours, or rules at any time, so check the address and time printed on your notice and the official USCIS pages before you go.
This Is Not a USCIS Office
CB Immigration Law is a private law firm. We are not affiliated with USCIS or any government agency, and our office is not a USCIS office. You cannot attend a USCIS appointment, give biometrics, or file an application at our office.
Two Kinds of USCIS Offices
USCIS describes application support centers as the offices that "provide biometrics collection services," and field offices as the offices that "handle scheduled interviews" on applications not related to asylum. In practice, the biometrics appointment and the interview are often at two different addresses.
USCIS also says there are no direct filings of applications at an ASC. You do not file forms in person at either kind of office. Use the filing address listed for your form on uscis.gov.
The Nashville Application Support Center (Biometrics)
USCIS lists the Nashville ASC at: USCIS Application Support Center, 1400 Donelson Pike, Suite B-13, Nashville, TN 37217. USCIS says this ASC serves middle and eastern Tennessee.
Posted hours on the USCIS page for this ASC are 8:00 a.m. to 4:00 p.m., Monday through Friday. It is closed Saturday and Sunday. USCIS does not list a direct phone number for the ASC; it points people to the USCIS Contact Center at 800-375-5283 (TTY 800-767-1833).
USCIS says to wait until you receive an appointment notice before visiting an ASC. Notices come by mail or through your USCIS online account. The same USCIS page says military personnel are served from 9:00 a.m. to 3:00 p.m., Monday through Friday, and do not need an appointment.
The USCIS Nashville Field Office (Interviews)
USCIS holds scheduled interviews on applications not related to asylum, such as many green card and naturalization cases, at its field offices, not at the ASC.
The USCIS Field Office Locator lists the Nashville field office (NTN) at: 340 Plus Park Boulevard, Nashville, TN 37217. USCIS asks you to refer to your interview or appointment notice to confirm the field office address for your visit. We have not listed field office hours here because we could not confirm them on a current USCIS page.
USCIS says its field offices do not allow walk-ins and that you must have an appointment to visit an office. It also says to bring your printed appointment notice.
Federal law prohibits weapons, such as firearms, knives, pepper spray, and ammunition, at any USCIS facility. USCIS also prohibits recording by phone, video, audio, or camera, except where allowed at a naturalization ceremony.
What to Bring to a Biometrics Appointment
- Your appointment notice (Form I-797C). If you received more than one notice, bring all of them.
- Valid, unexpired photo identification, such as your Green Card, passport, or driver's license, or other identity documentation USCIS authorizes.
- Anything else your notice specifically tells you to bring.
- Leave weapons and other prohibited items at home.
If You Need to Reschedule
USCIS says you must ask to reschedule before the original appointment and show good cause. You can ask through your USCIS online account; USCIS says not to mail the request. An online request must be made at least 12 hours before the scheduled appointment time.
If it is less than 12 hours before the appointment, or you already missed it, USCIS says to call the USCIS Contact Center at 800-375-5283 (TTY 800-767-1833) or use its virtual assistant, Emma.
If you want to go to a different ASC, USCIS says you must reschedule in advance and pick that location. Otherwise the appointment will not be processed.
If you miss a biometrics appointment without rescheduling or showing good cause, USCIS may treat the application, petition, or request as abandoned and may deny it.
Check for Closures on the Day
USCIS asks people to check its Office Closings page on the day of an appointment. If an ASC or field office is closed, USCIS says it will automatically reschedule ASC appointments and field office interviews as soon as possible.
About Us
CB Immigration Law is a private immigration law firm. Our office is at 3102 West End Avenue, Ste. 400, Nashville, Tennessee 37203. That is a different building from both USCIS locations described above.
Frequently Asked Questions
What is at 1400 Donelson Pike, Suite B-13 in Nashville?
USCIS lists its Nashville Application Support Center (ASC) at 1400 Donelson Pike, Suite B-13, Nashville, TN 37217. An ASC collects biometrics: fingerprints, a photograph, and a signature. USCIS says this ASC serves middle and eastern Tennessee, with posted hours of 8:00 a.m. to 4:00 p.m., Monday through Friday. The address and time on your appointment notice control.
Is the Nashville biometrics center the same as the Nashville USCIS field office?
No. USCIS describes application support centers as offering biometrics collection and field offices as handling scheduled interviews. They are different facilities. USCIS lists the Nashville ASC at 1400 Donelson Pike, Suite B-13, and its Field Office Locator lists the Nashville field office at 340 Plus Park Boulevard, Nashville, TN 37217. Check each interview or appointment notice to confirm the location of that appointment.
Can I walk in to the Nashville ASC or field office without an appointment?
Generally no. USCIS says its field offices do not allow walk-ins and that you need an appointment. For the ASC, USCIS says to wait until you receive an appointment notice before visiting. The USCIS page for the Nashville ASC says military personnel do not need an appointment and are served from 9:00 a.m. to 3:00 p.m., Monday through Friday.
What should I bring to my biometrics appointment?
USCIS says to bring your appointment notice (Form I-797C), or all of them if you received more than one, and a valid photo ID such as your Green Card, passport, or driver's license. Leave weapons and other prohibited items at home. If you do not understand spoken English, USCIS says you may bring someone to translate, and your attorney or accredited representative does not need to attend.
How do I reschedule a biometrics appointment?
USCIS says to request it through your USCIS online account before the original appointment and to show good cause. Online requests must be made at least 12 hours before the appointment time. Inside 12 hours, or after a missed appointment, call the USCIS Contact Center at 800-375-5283 (TTY 800-767-1833). Missing an appointment without rescheduling or good cause can lead USCIS to treat the case as abandoned and deny it.
General information only — not legal advice.